Right Care Family Medicine was built to be the kind of practice families return to year after year — for the wellness visits, the worried calls, the hard conversations, and the quiet ones.
If this is your first visit to Right Care Family Medicine, a little preparation helps us spend more of your appointment talking about you and less time on paperwork. Here’s what to bring and how to get ready.
Your first appointment with us is intentionally longer than a typical follow-up appointment, usually 45 to 60 minutes. We use that time to talk about your medical history, current concerns, lifestyle, and what you’re hoping to get out of having a primary care doctor. It’s part medical visit, part conversation. When it’s over, you and Dr. Wright will have a working plan for any concerns and a clear sense of when you’ll see each other next.
Your patient portal is a secure, around-the-clock connection to your care team at Right Care. From your phone or computer, you can take care of most everyday tasks without picking up the phone.
First time? Use the activation email sent after your appointment is scheduled. If you didn’t receive one, give us a call.
If you take regular medication, the easiest way to keep your refills on schedule is to mention it at your next visit. Our providers can usually send enough refills to cover you until the appointment after that. When you do need a refill in between visits, here are your options, fastest first.
In most cases, the quickest path is to call your pharmacy and ask them to fax or electronically send a refill request to our office. Pharmacies do this many times a day; they know exactly how. We typically respond within one to two business days.
If you’d rather request the refill yourself, log into the patient portal and send a secure message. Include the medication name, dose, and your preferred pharmacy. Same one to two business day response window.
Phone requests are an option, but the first two methods are usually faster because they leave a written trail and reduce back-and-forth. If you do call, please have your medication bottle handy so we can confirm the exact name and dose.
Most of our forms can be completed inside the patient portal, which is the fastest way to get them to us. PDF versions are available below for printing or for situations where the portal isn’t an option.
Medical history, current medications, family history, and consent forms for new patients.
North Carolina school health forms and sports clearance forms for student athletes.
Return-to-work clearance, FMLA paperwork, disability documentation, and employer health forms.
Authorize Right Care to send your records to another provider — or request records from a previous doctor.
Request a copy of your immunization history for school, work, travel, or your own records.
HIPAA authorization form to allow a family member or caregiver to discuss your care with our team.
Right Care Family Medicine accepts most major insurance plans and offers cash-pay options for patients who prefer to pay directly. Below is what we accept, what to expect at check-in, and how to handle billing questions.
We’re committed to keeping our insurance list current. If you don’t see your plan or you’re not sure whether we’re in-network, please call our office before your appointment. We’re happy to verify your coverage.
If you don’t have insurance, prefer not to use it, or have a high-deductible plan, we offer transparent cash-pay rates. Pricing is shared up front, and there are no surprise charges after the visit.
Cash-pay patients receive the same care, the same time with Dr. Wright, and the same access to the patient portal as anyone else. Ask our front desk for current self-pay pricing when you schedule.
After your visit, your insurance is billed first. Once they process the claim, you’ll receive an Explanation of Benefits (EOB) from your insurer showing what they paid and what you may owe. A bill from our office will follow if there’s a remaining balance.
If something on your bill doesn’t look right, please call us. Most billing questions can be resolved in a single phone call — and if there’s an error, we’ll fix it.
We accept payment online through the patient portal, by phone, by mail, or in person at the time of your visit. Major credit cards, debit cards, HSA/FSA cards, and checks are all accepted.
For specific billing questions, call our office during business hours and ask for the billing team.
There’s a lot of health information online, and not all of it is reliable. The resources below are organizations we use ourselves and recommend to our patients when they want to learn more. Each one is run by a respected medical or public health body, and the information is reviewed by clinicians.
Patient-friendly health information from the AAFP, written and reviewed by family physicians. A good first stop when you want to read up on a condition before or after a visit.
Up-to-date guidance on vaccines, infectious diseases, and public health recommendations. Especially useful for travel planning and seasonal illness updates.
A free service of the U.S. National Library of Medicine with information on conditions, medications, and lab tests. Available in Spanish and English.
Education, peer support, and a free helpline for individuals and families navigating mental health concerns. NAMI North Carolina has local affiliates as well.
Free, confidential support for people in distress, 24 hours a day, 7 days a week. Call or text 988 from anywhere in the United States.
Trusted information for parents on child and adolescent development, behavior, nutrition, and safety. Especially useful for the tween and teen years.
Federal resource on women’s health topics at every stage of life, from menstrual health and reproductive care to menopause and chronic disease prevention.
Education, lifestyle resources, and clinical guidelines for people living with type 1 or type 2 diabetes. Strong nutrition and exercise sections.
Guidance on blood pressure, cholesterol, heart disease, and stroke prevention. Practical tools for tracking your numbers at home.
Information for people managing kidney disease, including diet guidance and information about how diabetes and high blood pressure affect kidney health.
Country-by-country recommendations on vaccines, medications, and precautions for international travel. Update for outbreaks and seasonal risks. Use this alongside a travel medicine consult.
Global perspective on travel health, including current outbreak alerts and country-specific health requirements.
You can book directly from our website using the appointment button, call our office, or send a message through the contact form. New patient appointments are typically scheduled within one to two weeks, sometimes sooner.
No. As a primary care practice, we don’t require referrals. If your insurance plan requires you to designate a primary care physician, Dr. Wright can certainly fill that position.
Right Care Family Medicine sees patients age 10 and up. We’re well-suited to families where the children are at least pre-teen. Dr. Wright has a particular interest in adolescent health and enjoys building long-term relationships with patients who’ll see her through high school, college, and young adulthood.
A photo ID, your current insurance card, a list of your medications (or empty bottles), and any recent lab results, imaging reports, or specialist notes you have. If you’ve completed your new patient forms in the portal ahead of time, you’ll be in great shape.
The fastest way is to ask your pharmacy to send a refill request directly to our office. You can also send a portal message or call us. We respond to refill requests within one to two business days. See the Prescription Refills section above for details, especially around controlled substances.
Lab results are posted to your patient portal as soon as they’re reviewed and signed off by Dr. Wright — usually within a few business days. If a result needs follow-up, we’ll reach out by phone or portal message.
Yes. We hold time on the schedule each day for established patients who need same-day or next-day care for acute concerns. Call early in the morning for the best chance of a same-day slot.
For urgent medical issues outside our office hours, please call our main number. You’ll be directed to the most appropriate resource. For life-threatening emergencies, call 911 or go to the nearest emergency room
Yes, with your written permission. Complete the HIPAA authorization form (available in the portal or as a PDF in our forms section) and we’ll add your designated person to your file.
Use the Records Release form in our forms section. Records can be sent to another provider, to you directly, or both. Most requests are processed within five to seven business days.
We’d rather answer a quick question than have you stay confused.
Give us a call, send a message, or book a visit.